FAQ

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Frequently Asked Questions

We have captured most of the possible queries & answers to a real-life customer’s journey around booking, meeting the driver partners, boarding the vehicle and completing or cancelling or updating the details related to your airport, cruise or local transfers.

What should I do once I land in the airport, if I had booked for an airport transfer with Ulacab? / If I had booked for an airport transfer, what are the General Instructions to be followed once I reach the airport?

Below are the instructions to be followed in order for the transfer to be smooth and successful 

Please switch on your phone and connect it to the airport’s FREE Wi-Fi.

  1. Complete the Immigration Formalities, Collect your luggage and head to the Arrivals.
  2. The driver will contact you by WhatsApp and will be awaiting for you at the Arrivals.
  3. If you are unable to find the driver, please contact the ULACAB SUPPORT number by WhatsApp at +65 86051421 which is also provided in your booking voucher.
  4. The driver partner's waiting time for this booking is 60-minutes from flight landing. Please update us by calling our support number or WhatsApp your status, in the event you are delayed at the immigration or luggage collection - we will add an additional FREE 10-minutes to your waiting time.
  5. After 60-minutes, the driver partner will charge $15/- for block of every 15-minutes of additional waiting time. If there are no update or response from your side on your status 60-minutes from flight landing, the booking will be marked as Guest No Show.

Booking a Service (Prior to Booking)

Should I create a Ulacab account to book any service?

Below are the instructions to be followed in order for the transfer to be smooth and successful 

Please switch on your phone and connect it to the airport’s FREE Wi-Fi.

  1. Complete the Immigration Formalities, Collect your luggage and head to the Arrivals.
  2. The driver will contact you by WhatsApp and will be awaiting for you at the Arrivals.
  3. If you are unable to find the driver, please contact the ULACAB SUPPORT number by WhatsApp at +65 86051421 which is also provided in your booking voucher.
  4. The driver partner's waiting time for this booking is 60-minutes from flight landing. Please update us by calling our support number or WhatsApp your status, in the event you are delayed at the immigration or luggage collection - we will add an additional FREE 10-minutes to your waiting time.
  5. After 60-minutes, the driver partner will charge $15/- for block of every 15-minutes of additional waiting time. If there are no update or response from your side on your status 60-minutes from flight landing, the booking will be marked as Guest No Show.
How to book any service?

Just fill up the details of your pick up and destination points specifying the flight details and pick up time. Choose a vehicle based on the number of travelers and baggages if any. Proceed to the payment. Once paid, the service is booked.

Can I book transfers for my family and friends?

Yes, You can book it for your loved ones too. Details of the passengers who would on board must be provided while booking.

The pick up time mentioned while booking a service, are based on which time zone?

The time of pick up should be in the local time of the destination point mentioned. For instance, If you are travelling form Chennai to Singapore, then the pick up time given should be in Singapore’s local time.

Booking a Service (During Booking)

Are the details of the Flight number, train number or vessel number to be provided at the time of booking?

Yes, they’re to be provided while booking as it would be convenient for the driver to track your flight, train or vessel’s status and arrival details, so that he is on time to pick you up, even if there are delays in the arrivals.

Is it necessary to give the e-mail and mobile numbers of the passengers?

Yes, it’s mandatory that you should provide these details while booking for any service, as the booking confirmation mail and the driver details will be shared via the e-mail and the mobile number. All the other communications to the customer after landing in the airport, will be through the whatsapp messages and calls or skype calls for better coordination while picking up them from the airport.

Is it necessary to provide the pick up n drop locations while booking for a service?

Yes, It’s mandatory detail that you have to fill up first, without which no bookings can be done.

Will Infant and Child seats be provided?

Infant and child booster seats, wheel chair accessible vehicles, would be provided upon request as add-ons, while booking the service.

Booking a Service (After Booking)

Where can I meet the driver/chauffeur?

In Singapore:
With Ulacab, any service booked with all vehicle types except the sedan segment, comes with a meet and greet facility, where the driver would wait for you with a personalized name board sign at the arrival gate.


Other Countries:
Meet and Greet comes only as add-on that has to be purchased while booking for the service. Else, you have to come to the drive way to meet the driver/chauffeur. We would request you to contact the driver either through whatsapp messages or calls. once you land at the airport to know the precise details of where he is waiting to pick you up.

If the exit from the airport takes longer than usual due to unforeseen reasons, what would the driver do?

Ulacab provides a complimentary waiting time of 60 minutes from the time of flight’s landing at the airport. If it exceeds the limit of 60 mins, you will be charged at the rate of 15$ for every 15 minutes block of waiting time. tell abt guest no show scenario wen the guest is not ready to pay waiting cahrges

When the customers are elderly people or having some disabilities, will the driver assist them in handling their luggages?

Our compassionate drivers are always happy to assist our customers, so that they experience the best possible travel experience with Ulacab.

How to check whether my booking is confirmed?

You can find the mails related to your bookings made in the mail ID you have given at the time of signing up or booking a service. SMS with all the booking details will be sent to the mobile number given at the time of booking the service.

Where can I find my bookings?

Once you Login to https://www.ulcab.com, You can click on the profile icon where you can find the menu “My Bookings”. Click on that and you can view your booking history.

If I don’t receive my booking confirmation Email, what should I do?

Please contact the Customer care center.

How to reach the customer care support?

+65 8605 1421, All days, 24*7
support@ulavitech.com - We reply within 24 hrs.

Payments

Does Ulacab provide safe and secure payment modes?

We use highly secure third party payment gateways, for all the transactions on the site. No information of the Credit/ Debit cards are stored by Ulacab.

While booking will there be any additional charges I have to pay?

The price which is billed for any service you booked is an all inclusive price. You need not pay anything extra apart from the amount mentioned in the voucher.

What are the currencies accepted by Ulacab?

Currently, we accept only Singapore Dollars, Indian Rupee and USD.

What are the different payment modes available with Ulacab?

We accept payments done with Credit or Debit Cards. We support payments through e-wallets like PayPal too.

In case of payment failures, while paying, what should I do?

Please follow the below steps to find out why the payment has failed:

  • Ensure that you've entered your credentials (card number, expiry date, CVV , code, etc.) correctly.
  • Verify that the card is authorized for international and online purchases. In case of doubts, contact your bank to get it clarified.
  • Use a different browser to make your booking.
  • If you own other cards, please try with them or try paying through other payment options available.
  • If you've used a promo code for your order, please check the Terms & Conditions of your promo code to verify that your chosen payment method can be used together with your promo code.

Even after all these checks, if the payment is not working out, please contact the Customer Care Centre,

While booking a service for me, can I use a Credit/Debit card which is not in my name?

Yes, you can use any card while making your booking, provided you are able to access all the information needed to complete the booking process with that card.

I see an anonymous payment to Ulacab in my bank statement. What should I do?

If your bank notifies you of any unauthorized service bookings with Ulacab, using your Credit/Debit card,  please follow the steps as directed:

  • Check whether your Ulacab account is active and you are able to login. If not, immediately contact the Customer Care Centre.
  • Ensure that the service booking done is not in your booking history, so that we can confirm that the payment was unauthorized.
  • Try and Stop the payment from the bank by contacting their customer support team.
  • Please do call our customer care center to inform them about the untoward incident.

We would advise you to not share the login credentials with anyone and keep your ulacab account logged off after making any bookings, especially when we use a shared computer.

Receipts

Will I get a separate receipt for my booking?

Ulacab doesn't issue separate receipts for successfully confirmed bookings. You will receive the payment confirmation mails from our payment partners(paypal).

 The difference amount will have to be paid via a separate payment link, in case of booking amendments.

Changes in Booking

How to make changes in my booking details?

Pls email your changes with your booking confirmation number to support@ulavitech.com. Our representative will follow up with you, for further course of action.

After making changes in the booking details, will I get any notifications?

Transfer voucher will be updated according to the changes made. So please download it again after getting the amendments done

How to add/remove passengers from the booking?

Kindly contact the customer care center for such changes. 

Refunds

What should I do if I haven’t received my refund yet?

If payment is made through Debit/Credit cards:
The process of refunding your money back to your account will take a minimum of 7 to 21 working days, from the date of initiation of the process.
Kindly wait till such time. If you have not received your refund even after the stipulated time, please contact the customer care center.

How to cancel my booking and by when can I expect the refund?

Login to your account and click the profile icon in the top right corner of the page. Go to My Bookings. You can see all your bookings listed there. Select the booking that you would like to cancel. Find the cancel option given on the right side of the booking details. Click on that and confirm your cancellation for that booking made.

The refund process, once initiated, will take a minimum of 7 to 21 working days for the amount to reflect in your account

In case of sudden vehicle breakdown or road accidents, while travelling what would happen?

Please contact the customer care center. The quick possible relief action would be executed to resolve the inconvenience.

Promo Codes

Does Ulacab give Promo codes?

Yes, Ulacab offers 365 days best deals and exclusive promo codes for the city, airport and the vehicle type it offers. Do subscribe to receive the best deals.
To view the ongoing promotions and deals Click here

Reviews

How to post reviews or feedbacks for Ulacab services?

We value your reviews and feedbacks, which would immensely help us in improving the processes and procedures internally and with our driver partners, in order to deliver a positive customer experience.
You can rate and review the services delivered to you in Google reviews. Click here to rate us.

 

Where can I view my reviews?

You can view your reviews in ulacab google business reviews. Click here..

All about your Ula Cab Account

How to create a Ulacab Account?

New user

To Register in ulacab, https://book.ulacab.com/Account/SignUp

Existing user

To Login into ulacab, https://book.ulacab.com/Account/Login

If I had forgotten my password, what should I do?

Every time you login, we send an OTP to your registered email ID, to verify the authenticity of the user. So pls don't share your e-mail credentials to anyone.

How to reset my password?

As we follow the system of sending OTPs to your e-mail, every time you wish to log in, it eliminates the need to remember and reset passwords.

If I need to change my e-mail address, how should I do it?
How to delete an existing account?

Write an email to support@ukavitech.com. Please provide your registered e-mail id, mobile number and your full name as registered with ulacab, while writing to us.

How to deactivate an existing account?

Write an email to support@ukavitech.com. Please provide your registered e-mail id, mobile number and your full name as registered with ulacab, while writing to us.

If I need to make changes to my personal information, how should I do it?
Accordion Content
Can I change the language and Currency type for my account?

Ulacab currently offers English as the language and the payment currency as USD US Dollars, SGD Singapore Dollars and INR Indian Rupees.

Still have a question?

If you are unable to find answers to your queries in our FAQ, please CONTACT US. We will address it shortly.

Hear from our customers

A smile here, drives us to run miles

Baubie Richards

Andrew collected us when we arrived for our holiday on 24th and took us to our hotel.Today 1st July he transported us to Changi Airport. Andrew is such a super person, full of helpful information, very kind and friendly. Fabulous service from Ulacab and Andrew! We were extremely satisfied and will tell our travel agent in South Africa! Thank you Andrew!👌🏻👌🏻👌🏻

Baubie Richards

Bala Rajendran

The ULA team helped us with pleasant experience with travel to Universal Kingdom and Airport . They were very professional - time sensitive and made our trip a memorable experience.

Bala Rajendran

S Diaries Princess Kulit

My flight delayed for an hour and a half, and another hour late in claiming my luggage, but the guys still manage to arrange an alternative driver in a few minutes once i called to inform them of my delay. The customer service guy was so helpful, the driver was also very kind helpful and informative

S Diaries Princess Kulit

Simon Hird

I made a mistake with the date of my booking but Ulacab provided me with a car immediately to solve my problem. Excellent service

Simon Hird

Sarah-Ly Ponchaux

Perfect customer service when our flight was delayed. We could contact easily the whatsapp account so he could give us the information for meeting the driver. Then, perfect cleaned vehicle and driving ☺️!

Sarah-Ly Ponchaux

Kalpana Thirumeninathan

We have engaged ULA to transfer Medical equipment for the past 1 and half years . Service has been excellent . Ula has provided dedicated trained drivers to transfer the equipment . Drivers have been on time and take utmost care while transferring the equipment . Professional service !!

Kalpana Thirumeninathan

Amishr RACHPALL

Excellent service, loved the drivers personality. Thank you for a quick efficient service.

Amishr RACHPALL

Antony Redfern

Prompt, courteous and friendly service

Antony Redfern

Simon

Driver was very helpful and polite. Great communication.

Simon

Stephen

Ride arrived on time and luxury vehicle. Driver was very friendly and helpful and spoke to us about city sights during the journey.

Stephen

Diane B

Our driver was Andrew and was very helpful and friendly. He sent us messages once he know that we had arrived. Sent us a picture of his car and advised what door of the airport to leave from you. On the way to the hotel, he gave a bit of a history run down and suggested places to visit.

Diane B

Gary C

Driver was waiting, very friendly and helpful.

Gary C

Warwick H

Our driver was there waiting even though it took us an hour to clear immigration!! Car was clean and driver gave us a commentary on Singapore,s attractions. Recommend this company.

Warwick H

Lynne

Driver was courteous and helpful, vehicle nice and clean.

Lynne

Elmer

Very convenient especially for big groups.

Elmer

David I

Was very understanding regarding miscommunication in regard to meeting, he waited a long time for us and was very polite. We chatted throughout both transfers, very pleasant experience from start to finish

David I

James M

Diver made contact before we got off the aircraft - very conscientious and efficient.

James M

Book AIRPORT Transfers 24 X 7 From Anywhere In The World