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Below are the instructions to be followed in order for the transfer to be smooth and successful
Please switch on your phone and connect it to the airport’s FREE Wi-Fi.
Below are the instructions to be followed in order for the transfer to be smooth and successful
Please switch on your phone and connect it to the airport’s FREE Wi-Fi.
Just fill up the details of your pick up and destination points specifying the flight details and pick up time. Choose a vehicle based on the number of travelers and baggages if any. Proceed to the payment. Once paid, the service is booked.
Yes, You can book it for your loved ones too. Details of the passengers who would on board must be provided while booking.
The time of pick up should be in the local time of the destination point mentioned. For instance, If you are travelling form Chennai to Singapore, then the pick up time given should be in Singapore’s local time.
Yes, they’re to be provided while booking as it would be convenient for the driver to track your flight, train or vessel’s status and arrival details, so that he is on time to pick you up, even if there are delays in the arrivals.
Yes, it’s mandatory that you should provide these details while booking for any service, as the booking confirmation mail and the driver details will be shared via the e-mail and the mobile number. All the other communications to the customer after landing in the airport, will be through the whatsapp messages and calls or skype calls for better coordination while picking up them from the airport.
Yes, It’s mandatory detail that you have to fill up first, without which no bookings can be done.
Infant and child booster seats, wheel chair accessible vehicles, would be provided upon request as add-ons, while booking the service.
In Singapore:
With Ulacab, any service booked with all vehicle types except the sedan segment, comes with a meet and greet facility, where the driver would wait for you with a personalized name board sign at the arrival gate.
Other Countries:
Meet and Greet comes only as add-on that has to be purchased while booking for the service. Else, you have to come to the drive way to meet the driver/chauffeur. We would request you to contact the driver either through whatsapp messages or calls. once you land at the airport to know the precise details of where he is waiting to pick you up.
Ulacab provides a complimentary waiting time of 60 minutes from the time of flight’s landing at the airport. If it exceeds the limit of 60 mins, you will be charged at the rate of 15$ for every 15 minutes block of waiting time. tell abt guest no show scenario wen the guest is not ready to pay waiting cahrges
Our compassionate drivers are always happy to assist our customers, so that they experience the best possible travel experience with Ulacab.
You can find the mails related to your bookings made in the mail ID you have given at the time of signing up or booking a service. SMS with all the booking details will be sent to the mobile number given at the time of booking the service.
Once you Login to https://www.ulcab.com, You can click on the profile icon where you can find the menu “My Bookings”. Click on that and you can view your booking history.
Please contact the Customer care center.
+65 8605 1421, All days, 24*7
support@ulavitech.com - We reply within 24 hrs.
We use highly secure third party payment gateways, for all the transactions on the site. No information of the Credit/ Debit cards are stored by Ulacab.
The price which is billed for any service you booked is an all inclusive price. You need not pay anything extra apart from the amount mentioned in the voucher.
Currently, we accept only Singapore Dollars, Indian Rupee and USD.
We accept payments done with Credit or Debit Cards. We support payments through e-wallets like PayPal too.
Please follow the below steps to find out why the payment has failed:
Even after all these checks, if the payment is not working out, please contact the Customer Care Centre,
Yes, you can use any card while making your booking, provided you are able to access all the information needed to complete the booking process with that card.
If your bank notifies you of any unauthorized service bookings with Ulacab, using your Credit/Debit card, please follow the steps as directed:
We would advise you to not share the login credentials with anyone and keep your ulacab account logged off after making any bookings, especially when we use a shared computer.
Ulacab doesn't issue separate receipts for successfully confirmed bookings. You will receive the payment confirmation mails from our payment partners(paypal).
The difference amount will have to be paid via a separate payment link, in case of booking amendments.
Pls email your changes with your booking confirmation number to support@ulavitech.com. Our representative will follow up with you, for further course of action.
Transfer voucher will be updated according to the changes made. So please download it again after getting the amendments done
Kindly contact the customer care center for such changes.
If payment is made through Debit/Credit cards:
The process of refunding your money back to your account will take a minimum of 7 to 21 working days, from the date of initiation of the process.
Kindly wait till such time. If you have not received your refund even after the stipulated time, please contact the customer care center.
Login to your account and click the profile icon in the top right corner of the page. Go to My Bookings. You can see all your bookings listed there. Select the booking that you would like to cancel. Find the cancel option given on the right side of the booking details. Click on that and confirm your cancellation for that booking made.
The refund process, once initiated, will take a minimum of 7 to 21 working days for the amount to reflect in your account
Please contact the customer care center. The quick possible relief action would be executed to resolve the inconvenience.
Yes, Ulacab offers 365 days best deals and exclusive promo codes for the city, airport and the vehicle type it offers. Do subscribe to receive the best deals.
To view the ongoing promotions and deals Click here
We value your reviews and feedbacks, which would immensely help us in improving the processes and procedures internally and with our driver partners, in order to deliver a positive customer experience.
You can rate and review the services delivered to you in Google reviews. Click here to rate us.
You can view your reviews in ulacab google business reviews. Click here..
New user
To Register in ulacab, https://book.ulacab.com/Account/SignUp
Existing user
To Login into ulacab, https://book.ulacab.com/Account/Login
Every time you login, we send an OTP to your registered email ID, to verify the authenticity of the user. So pls don't share your e-mail credentials to anyone.
As we follow the system of sending OTPs to your e-mail, every time you wish to log in, it eliminates the need to remember and reset passwords.
Write an email to support@ukavitech.com. Please provide your registered e-mail id, mobile number and your full name as registered with ulacab, while writing to us.
Write an email to support@ukavitech.com. Please provide your registered e-mail id, mobile number and your full name as registered with ulacab, while writing to us.
Ulacab currently offers English as the language and the payment currency as USD US Dollars, SGD Singapore Dollars and INR Indian Rupees.
Andrew collected us when we arrived for our holiday on 24th and took us to our hotel.Today 1st July he transported us to Changi Airport. Andrew is such a super person, full of helpful information, very kind and friendly. Fabulous service from Ulacab and Andrew! We were extremely satisfied and will tell our travel agent in South Africa! Thank you Andrew!👌🏻👌🏻👌🏻
The ULA team helped us with pleasant experience with travel to Universal Kingdom and Airport . They were very professional - time sensitive and made our trip a memorable experience.
My flight delayed for an hour and a half, and another hour late in claiming my luggage, but the guys still manage to arrange an alternative driver in a few minutes once i called to inform them of my delay. The customer service guy was so helpful, the driver was also very kind helpful and informative
I made a mistake with the date of my booking but Ulacab provided me with a car immediately to solve my problem. Excellent service
Perfect customer service when our flight was delayed. We could contact easily the whatsapp account so he could give us the information for meeting the driver. Then, perfect cleaned vehicle and driving ☺️!
We have engaged ULA to transfer Medical equipment for the past 1 and half years . Service has been excellent . Ula has provided dedicated trained drivers to transfer the equipment . Drivers have been on time and take utmost care while transferring the equipment . Professional service !!
Excellent service, loved the drivers personality. Thank you for a quick efficient service.
Prompt, courteous and friendly service
Driver was very helpful and polite. Great communication.
Ride arrived on time and luxury vehicle. Driver was very friendly and helpful and spoke to us about city sights during the journey.
Our driver was Andrew and was very helpful and friendly. He sent us messages once he know that we had arrived. Sent us a picture of his car and advised what door of the airport to leave from you. On the way to the hotel, he gave a bit of a history run down and suggested places to visit.
Driver was waiting, very friendly and helpful.
Our driver was there waiting even though it took us an hour to clear immigration!! Car was clean and driver gave us a commentary on Singapore,s attractions. Recommend this company.
Driver was courteous and helpful, vehicle nice and clean.
Very convenient especially for big groups.
Was very understanding regarding miscommunication in regard to meeting, he waited a long time for us and was very polite. We chatted throughout both transfers, very pleasant experience from start to finish
Diver made contact before we got off the aircraft - very conscientious and efficient.