Cancellation Policy

Our goal is to make your dream concept a commercial product, integrating our strong knowledge of ingredients and techniques to help you make the right decisions.

Cancellation & Refund Terms

Standard Cancellation & Refund Terms
  • a. Full 100% refund after deducting the payment gateway charges, if any, when booking is cancelled 24-hours prior to the scheduled transfer date & time.

    b.Cancellation within 24-hours of the scheduled transfer date & time, No Refund.

Upgraded Cancellation & Refund Terms
  • a.Full 100% refund, when booking is cancelled 03-hours prior to the scheduled transfer date & time.

    b.Cancellations within 03-hours of the scheduled transfer date & time, No Refund.


    For all communications, regarding cancellation and refund request, please send an email to



Need help?

Is it necessary to provide the pick-up n drop locations while booking for a service?

Yes, It’s mandatory detail that you have to fill up first, without which no bookings can be done.

Will Infant and Child seats be provided?

Infant and child booster seats, wheel chair accessible vehicles, would be provided upon request as add-ons, while booking the service.

Where can I meet the driver/chauffeur?

In Singapore:
With Ulacab, any service booked with all vehicle types except the sedan segment, comes with a meet and greet facility, where the driver would wait for you with a personalized name board sign at the arrival gate.
Other Countries:
Meet and Greet comes only as add-on that has to be purchased while booking for the service. Else, you have to come to the drive way to meet the driver/chauffeur. We would request you to contact the driver either through WhatsApp messages or calls. once you land at the airport to know the precise details of where he is waiting to pick you up.

Where can I find my bookings?

Once you Login to, You can click on the profile icon where you can find the menu “My Bookings”. Click on that and you can view your booking history.

If the exit from the airport takes longer than usual due to unforeseen reasons, what would the driver do?

Ulacab provides a complimentary waiting time of 60 minutes from the time of flight’s landing at the airport. If it exceeds the limit of 60 mins, you will be charged at the rate of 15$ for every 15 minutes block of waiting time. tell about guest no show scenario wen the guest is not ready to pay waiting charges

When the customers are elderly people or having some disabilities, will the driver assist them in handling their luggage’s?

Our compassionate drivers are always happy to assist our customers, so that they experience the best possible travel experience with Ulacab.

How to check whether my booking is confirmed?

You can find the mails related to your bookings made in the mail ID you have given at the time of signing up or booking a service. SMS with all the booking details will be sent to the mobile number given at the time of booking the service.

Still have a question?

If you are unable to find answers to your queries in our FAQ, please CONTACT US. We will address it shortly.