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Cancellation & Refund Terms

Standard Cancellation & Refund Terms

  • Full 100% refund after deducting the payment gateway charges, if any, when booking is cancelled 24-hours prior to the scheduled transfer date & time.
  • Cancellation within 24-hours of the scheduled transfer date & time, No Refund.

Location Based Promo Codes

Promo Code for Laos – VTLSGDEC22

Promo Code for Philipines – VTLSGDEC22

Promo Code for Vietnam – VTLSGDEC22

Promo Code for Cambodia – VTLSGDEC22

Promo Code for Brunei – VTLSGDEC22

Promo Code for Malaysia – VTLSGDEC22

Promo Code for Singapore – VTLSGDEC22

Promo Code for Indonesia – VTLSGDEC22

Promo Code for Thailand – VTLSGDEC22

Upgraded Cancellation & Refund Terms

  • Full 100% refund, when booking is cancelled 03-hours prior to the scheduled transfer date & time.
  • Cancellations within 03-hours of the scheduled transfer date & time, No Refund.

Hear from our customers

A smile here, drives us to run miles

Baubie Richards

Andrew collected us when we arrived for our holiday on 24th and took us to our hotel.Today 1st July he transported us to Changi Airport. Andrew is such a super person, full of helpful information, very kind and friendly. Fabulous service from Ulacab and Andrew! We were extremely satisfied and will tell our travel agent in South Africa! Thank you Andrew!👌🏻👌🏻👌🏻

Baubie Richards

Bala Rajendran

The ULA team helped us with pleasant experience with travel to Universal Kingdom and Airport . They were very professional - time sensitive and made our trip a memorable experience.

Bala Rajendran

S Diaries Princess Kulit

My flight delayed for an hour and a half, and another hour late in claiming my luggage, but the guys still manage to arrange an alternative driver in a few minutes once i called to inform them of my delay. The customer service guy was so helpful, the driver was also very kind helpful and informative

S Diaries Princess Kulit

Simon Hird

I made a mistake with the date of my booking but Ulacab provided me with a car immediately to solve my problem. Excellent service

Simon Hird

Sarah-Ly Ponchaux

Perfect customer service when our flight was delayed. We could contact easily the whatsapp account so he could give us the information for meeting the driver. Then, perfect cleaned vehicle and driving ☺️!

Sarah-Ly Ponchaux

Kalpana Thirumeninathan

We have engaged ULA to transfer Medical equipment for the past 1 and half years . Service has been excellent . Ula has provided dedicated trained drivers to transfer the equipment . Drivers have been on time and take utmost care while transferring the equipment . Professional service !!

Kalpana Thirumeninathan

Amishr RACHPALL

Excellent service, loved the drivers personality. Thank you for a quick efficient service.

Amishr RACHPALL

Antony Redfern

Prompt, courteous and friendly service

Antony Redfern

Simon

Driver was very helpful and polite. Great communication.

Simon

Stephen

Ride arrived on time and luxury vehicle. Driver was very friendly and helpful and spoke to us about city sights during the journey.

Stephen

Diane B

Our driver was Andrew and was very helpful and friendly. He sent us messages once he know that we had arrived. Sent us a picture of his car and advised what door of the airport to leave from you. On the way to the hotel, he gave a bit of a history run down and suggested places to visit.

Diane B

Gary C

Driver was waiting, very friendly and helpful.

Gary C

Warwick H

Our driver was there waiting even though it took us an hour to clear immigration!! Car was clean and driver gave us a commentary on Singapore,s attractions. Recommend this company.

Warwick H

Lynne

Driver was courteous and helpful, vehicle nice and clean.

Lynne

Elmer

Very convenient especially for big groups.

Elmer

David I

Was very understanding regarding miscommunication in regard to meeting, he waited a long time for us and was very polite. We chatted throughout both transfers, very pleasant experience from start to finish

David I

James M

Diver made contact before we got off the aircraft - very conscientious and efficient.

James M

FAQ's

Need help?

Is it necessary to provide the pick-up n drop locations while booking for a service?

Yes, It’s mandatory detail that you have to fill up first, without which no bookings can be done.

Will Infant and Child seats be provided?

Infant and child booster seats, wheel chair accessible vehicles, would be provided upon request as add-ons, while booking the service.

Where can I meet the driver/chauffeur?

In Singapore:
With Ulacab, any service booked with all vehicle types except the sedan segment, comes with a meet and greet facility, where the driver would wait for you with a personalized name board sign at the arrival gate.
Other Countries:
Meet and Greet comes only as add-on that has to be purchased while booking for the service. Else, you have to come to the drive way to meet the driver/chauffeur. We would request you to contact the driver either through WhatsApp messages or calls. once you land at the airport to know the precise details of where he is waiting to pick you up.

Where can I find my bookings?

Once you Login to https://www.ulcab.com, You can click on the profile icon where you can find the menu “My Bookings”. Click on that and you can view your booking history.

If the exit from the airport takes longer than usual due to unforeseen reasons, what would the driver do?

Ulacab provides a complimentary waiting time of 60 minutes from the time of flight’s landing at the airport. If it exceeds the limit of 60 mins, you will be charged at the rate of 15$ for every 15 minutes block of waiting time. tell about guest no show scenario wen the guest is not ready to pay waiting charges

When the customers are elderly people or having some disabilities, will the driver assist them in handling their luggage’s?

Our compassionate drivers are always happy to assist our customers, so that they experience the best possible travel experience with Ulacab.

How to check whether my booking is confirmed?

You can find the mails related to your bookings made in the mail ID you have given at the time of signing up or booking a service. SMS with all the booking details will be sent to the mobile number given at the time of booking the service.

Still have a question?

If you are unable to find answers to your queries in our FAQ, please CONTACT US. We will address it shortly.