Problems We Solve

An Enthusiastic Team working to make Travel an experience by itself.

Our goal is to make your dream concept a commercial product, integrating our strong knowledge of ingredients and techniques to help you make the right decisions.

Dhana here from Ulacab.com, we are passionately working from 2016 to help companies of address below listed problems that are associated with Airport & Ground Transfers while ensuring BEST B2B Price, agreed Service Quality Levels and Positive Customer Experiences are delivered by default:

We are in our 8th year of our startup journey.

  • Ever increasing “Driver No Show” or “Guest No Show” complaints
  • Lack of Pre-Engagement Communications
  • Real-Time Driver Status NOT available
  • Increasing Customer Support Calls
  • Complaint Management & Refunds
  • Too many suppliers, High Bank Remittance & Finance Cost

How ulacab.com delivers airport & ground transfers differently from the traditional players?

ZERO Driver / Guest No Shows

  • With ulacab.com dispatch & driver platform, we pre-assign and re-assign nearby driver partners to take over the jobs that are delayed due to long queues in the immigration, luggages delays or customs checks that results in customer waiting time going beyond the allocated (60-minutes for standard services or 75-minutes for premium services or 90-minutes for super-premium services) free waiting time for arrival transfers at the Airports and Cruise/Ferry ports.
  • ZERO Driver No Show or Guest No Show is our USP or Value Addition to our customers and guest with the use of technology

Every Transfer is Coordinated with Guest and Driver Partner

  • Using Call & WhatsApp, the Back Office & Ground Support from our side will pre-engage and engage during every individual transfer directly with the guest & driver to ensure we attain 100% success rate on a daily basis
  • Coordinating every transfer ensures confidence & peace of mind for the guest.
  • Reduces or eliminates the need for the guest to call customer support numbers (we help you reduce the cost associated with customer support teams by keeping the calls to zero)
  • The call or escalations METRICs from your side is best proof to cross-validate our performance on the ground/destination

Technology Collaborations

  • With the strong tech team in place at our side, we always find ways to integrate Technology to make our SoP and Process more robust, simple and productive.
  • We (back office, ground operations and airport representatives) have the ability to work directly in your own portal (or) import or re-dispatch the journeys received by email/excel file into our system.
  • Depending on the volume, monthly billing value and tech personnel availability, we have the ability to implement an API to receive journeys directly from your system into our system.
  • Integrating the reverse API helps send back real-time journey status based on the driver partner’s actions on the ground to the guest and your central system.

Accounts Payable & Bank Remittance Charges

  • Working with us helps consolidate all your “Accounts Payable” activities for the destination, in case you are working with multiple suppliers for a destination. 
  • Supplier consolidation helps minimize international Bank Remittance charges & Currency exchange losses.
  • Reduces the Reconciliation works (journeys against the invoices) for your finance or accounts payable staff for the markets where we collaborate with you.

If you are looking forward to exploring direct partnership and technology collaboration to address the above listed challenges, feel free to drop an email to dhana@ulavitech.com

Let’s connect at your earliest convenient available date & time to discuss & help implement above for your organisation (or) book my calendar for me to better understand any other challenges around Airport & Ground Transfers for us to help find solutions to address the challenges jointly and achieve fruitful outcomes for both the organisations.

Warm regards,
Dhana
Founder, Ulacab.com